Policies
Scheduler
Policies
1.
You must be trained prior to being granted permission to schedule a
piece of equipment. Contact a Technical Director to arrange training.
2.
Reservations are limited to a maximum of 5 hours per session. If
you need more time, Technical Directors can create longer reservations
when necessary. RESERVE WHAT YOU NEED, USE
WHAT YOU RESERVE!
3. Each user is limited to a maximum of 15 hours per week per
microscope during business hours. Exceptions are made if users
agree to work
during non-peak hours (evenings, weekends and early mornings).
4. The
One Hour Rule -- if you fail to show for a scheduled reservation within
an hour of your scheduled start time, we will
cancel your reservation to offer the time to other users and you will
be FINED $40 per incident. We
understand people run late, but to be fair to other users and avoid
fines, PLEASE either contact a Technical Director and/or adjust your
reservation on the scheduler!
Missed appointments are fined $40 for each of the first 2
incidents per
month, after 2 incidents per month there is a $40 fine plus
you will be charged for all of the scheduled time you
reserved that month, used or not (see the fines table below). You
may
lose the ability to reserve via the scheduler if your missed session
results in equipment needlessly being left on overnight or over a
weekend (yes, we have had this happen). You
will need to contact a Technical Director to regain scheduler access.
5. The NEW Twelve Hour Rule (beginning
Oct. 1, 2009) -- If a scheduled session is
canceled within 12 hours or less of the scheduled start time, you will
be charged 50% of the reserved time unless
you find someone else to book all or part of the time
slot. For example, if you reserve a session for Tuesday 9am -
11am and cancel the reservation BEFORE 9pm Monday night, there will be
no charge. If you cancel the reservation AFTER 9pm Monday, you will be
charged for 1 hour of microscope usage unless someone fills the
session. We understand that preparations can fail at the last
minute, so we will allow ONE <12 hour cancellation per user per
month.
You
may
lose the ability to reserve via the scheduler if your last-minute
cancellation
results in equipment needlessly being left on overnight or over a
weekend. You
will need to contact a Technical Director to regain scheduler access.
Due to heavy booking and an unprecedented number of no-shows and
last-second cancellations, we are forced to implement this new
policy. We hope to minimize the time systems sit idle between
users, the loss of recharge revenue needed to operate the core, and the
forcing of users to work late or on weekends because schedules appear
to be full during business hours.
Data
Storage (Server)
Policies
1.
Data stored on our distribution servers are
backed up hourly and will remain on the server for 30 days. Data
that
is over 30 days old are automatically deleted. It is the
user's
responsibility to make a permanent copy of his or her data.
2. Local machine hard drives are for temporary storage ONLY. We
do
not guarantee the safety of any data stored on local machines. DO
NOT
SAVE ITEMS TO THE DESKTOP! Use the User_Data folders/disks to
temporary files.
This data will be moved to the server or deleted (depending on whether
or not we can identify who it belongs to) at any time without
notice.
Fines
Note
that there are no center
discounts on fines.
